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Applying false lashes in a salon

Eyelash Extension

Frequently Asked Questions

  • How are eyelash extensions applied?
    Our eyelash extensions are applied individually, one by one, 1mm away from the eyelid, never directly on the skin, to your natural eyelashes using a medical-grade formaldehyde-free adhesive. Lash extensions come in different lengths, thicknesses, and curls, results can vary from very subtle and natural to very noticeable and dramatic.
  • How long does the procedure take?
    The procedure can take anywhere from 45 minutes to an hour and a forty minutes depending on the service received.
  • Are eyelash extensions bad/harmful?
    No, eyelash extensions are no worse than applying mascara.
  • Does it hurt?
    No, eyelash extensions are painless. Most clients feel comfortable enough to fall asleep during the procedure. At Mermaid Beauty Center, we use superior quality products to bring the highest level of comfort possible for our clients.
  • Do I need to make an appointment?
    Yes, appointments are required as we cannot guarantee accommodation for walk-ins. Please schedule an appointment and honor your appointment time to avoid long waits and to ensure quality lash application.
  • What do I need to do before my appointment?
    Please arrive with no makeup on or around the eye area. When removing makeup around the eyes, use a mild cleanser and avoid using moisturizers, sunscreen, and removers that have oil-based formulas. Lashes must be clean for the adhesive to bond properly.
  • I wear contacts, may I wear them during the procedure?
    We recommend removing your contact lenses before lash application. Eyes may feel dry and irritated with contact lenses kept in during lash application since your eyes must be kept closed for the entirety of the appointment (~1 hour).
  • My eyelash extensions were done at another salon. Can I still get them done?
    We require a removal of your existing extensions before applying your lashes here as we do not perform refill services on work that was not done at Mermaid Beauty Center. This is to avoid the risk of mixing different adhesives and/or different materials, please check our POLICIES for more information.
  • How long do eyelash extensions last?
    Eyelash extensions last 3-7 weeks on average depending on a number of factors such as aftercare, hair quality, weather, etc.
  • What can I do to make my extensions last longer?
    Do not get the extensions wet for the first 24 hours after your appointment, keep out of any steam rooms/saunas/swimming pools to give the adhesive sufficient time to bond to the natural lash. Avoid vigorous rubbing of the eyes or tugging at your lashes. Do not use oil-based makeup or makeup removers. Please refer to our AFTERCARE section for more information.
  • Can I still wear makeup/mascara?
    We do not recommend wearing mascara since it is very difficult to remove from the extensions without pulling at your natural eyelashes. Please use oil-free cosmetics when removing makeup close to the eye area while wearing eyelash extensions.
  • Can I use an eyelash curler to curl my lash extensions?
    No, an eyelash curler will break the bond on your extensions and will damage your natural eyelashes.
  • Will I lose my own lashes?
    No, as long as you refrain from rubbing your eyes or tugging at the extensions you will not lose your own lashes. Please refer to the aftercare instructions when hand out after the extension as well as our AFTERCARE section for further information.
  • What is the length and thickness of the extensions that are used?
    Our lash extensions range from 8mm to 15mm in length, and 0.15mm to 0.25mm in thickness.
  • What type of adhesive does Mermaid Beauty Center Extensions use?
    Our lash technicians only use medical-grade adhesive solely made for professional eyelash extensions. Our medical-grade adhesive is formaldehyde-free, contains butyl cyanoacrylate (for fast bonding), poly alkyl methacrylate (for extra hold) and poly isocyanate pigment (for mascara-like color).
  • When do I have to get them retouched?
    We recommend clients come in for touch ups every 2-3 weeks. Clients who prefer to maintain a very full look come in on a weekly basis.
  • How do you remove eyelash extensions?
    Removals are done at the salon by the lash artist. Do not attempt to remove the lash extensions yourself, it is best to schedule an appointment to have them professionally removed with a special removing solvent. You may also wait for your natural lash cycle to complete and have the extensions fall off naturally.
  • Before your appointment
    If you use waterproof mascara, avoid using it 2-3 days before your first appointment. The film it leaves on your lashes may prevent the extensions from adhering correctly. Arrive to your appointment with dry, clean lashes and makeup-free eyes. Remove contact lenses before your appointment.
  • During the initial 24-48 hours after your appointment
    Do not get your lashes wet for 24 hours after the lash extensions are applied. It will affect the efficacy of the glue. Avoid steam from showers, facials, saunas and swimming pools. Avoid getting moisture around the eye area when washing face, showering etc. Avoid tanning beds for 48 hours after application. Avoid chemical peels, waxing or laser treatments around the eyes.
  • General guidelines to extend the life of your lashes
    Avoid using oil-based skincare and makeup products around the eye, including mascara and makeup remover. Avoid waterproof mascara. If you can, it is better not to use any mascara at all. You may find you don’t even need it! Avoid running water over your face. Moisture will break down the bond of the glue. Avoid rubbing your eyes or lashes, especially when washing your face. It is recommended to clean around the eye area with a washcloth or cotton swab (Q-tip). Avoid using an eyelash curler. One of the benefits of lash extensions is the ability to add curl to your lashes. If you would like more curl, please speak to your technician. If you can, sleep on your back to avoid the risk of lashes rubbing against your pillow. Gently brush your lashes with a mascara wand to groom them. The best time to do this is after showering, as they will be softer and less likely to damage. Avoid pulling your lashes, and do not attempt to remove them yourself. If you would like them removed, please contact your technician. If you experience any pain, redness or irritation, contact your technician immediately.
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